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Customer Service Associate

XBP ASIA

Los Angeles, CA

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Computer Skills, Copying Machines, Cross-Functional, Customer Support/Service, Data Entry, English Language, Establish Priorities, High School Diploma, Identify Issues, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Office Equipment, Peripheral Hardware, Presentation/Verbal Skills, Printers, Privacy Controls, Process Improvement, Shipping/Receiving, Time Management, Warehousing, Writing Skills
LOCATION
Los Angeles, CA
POSTED
Today
Job Description

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities:

  • Batch documents and organize them for data entry processing.
  • Enter data from source documents into automated systems accurately and efficiently.
  • Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
  • Perform verification tasks as required, checking for accuracy and identifying errors.
  • Make corrective entries as indicated by verification results or other warnings.
  • Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
  • Operate peripheral equipment as part of the data entry process.
  • Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
  • Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
  • Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
  • Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
  • Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
  • Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications:
  • High school diploma or equivalent.
  • Proficiency in reading, writing, and speaking English.
  • Ability to work at a computer for extended periods.
  • Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
  • Close vision and ability to focus are necessary for performing tasks accurately.
  • Experience with data entry is desirable.
  • Ability to engage in repetitive motion activities like twisting, bending, and climbing.
  • Previous experience with data entry is advantageous.
  • High school diploma or equivalent (GED).
  • Minimum of 1-year customer service-related experience.
  • Proficiency in computer literacy, including Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment.
  • Ability to interface with end-users professionally and with a sense of urgency.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively both individually and as part of a team.
  • Competency in performing multiple functional tasks.
  • Ability to meet the employer's attendance policy.


"The pay range for this position starts at $22.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

About the Company

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XBP ASIA

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