Customer Service Associate

Customer Service Rep

Essential Job Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory and place orders when necessary.
• Ensure printers are in working order and restock them with paper.
• Submit service work orders as needed.
• Perform basic administrative tasks such as filing, photocopying, and scanning documents.
• Adhere to all safety procedures and demonstrate high levels of safety awareness.
• Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations.
• Operate peripheral equipment as needed.
• Notify supervisors of potential hazards and follow security and privacy policies to protect informational assets.
• Required to stand, walk, grasp, reach, and perform repetitive motions; may require twisting, bending, and climbing.
• May lift up to 25 lbs. frequently.
• Possess close vision and the ability to focus.
• Perform other duties as required and participate in cross-training for other functions.
• Work in an office environment with occasional exposure to dust, dirt, toner, ink, and other environmental factors.