Administrative Skills, Customer Relations, Customer Support/Service, Inventory Management, Lift/Move 25 Pounds, Mail Processing, Order Delivery, Peripheral Hardware, Photocopy, Printers, Privacy Controls, Safety Process, Time Management
Customer Service Rep
Essential Job Responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain office supplies inventory and place orders when necessary.
- Ensure printers are in working order and restock them with paper.
- Submit service work orders as needed.
- Perform basic administrative tasks such as filing, photocopying, and scanning documents.
- Adhere to all safety procedures and demonstrate high levels of safety awareness.
- Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations.
- Operate peripheral equipment as needed.
- Notify supervisors of potential hazards and follow security and privacy policies to protect informational assets.
- Required to stand, walk, grasp, reach, and perform repetitive motions; may require twisting, bending, and climbing.
- May lift up to 25 lbs. frequently.
- Possess close vision and the ability to focus.
- Perform other duties as required and participate in cross-training for other functions.
- Work in an office environment with occasional exposure to dust, dirt, toner, ink, and other environmental factors.