Customer Service Associate

CSA TS Client Services

About the Role:

As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.

Job Description

The Customer Service Representative will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high levels of customer satisfaction. This role involves daily interaction with customers, managers, and vendors, requiring a friendly and cooperative attitude in a high-visibility office environment.

Key Responsibilities

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory and place orders when necessary.
• Ensure printers are in working order and restock them with paper.
• Submit service work orders as needed.
• Perform basic administrative tasks such as filing, photocopying, and scanning documents.
• Adhere to all safety procedures and demonstrate high levels of safety awareness.
• Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations.
• Operate peripheral equipment as needed.
• Notify supervisors of potential hazards and follow security and privacy policies to protect informational assets.
• Required to stand, walk, grasp, reach, and perform repetitive motions; may require twisting, bending, and climbing.
• May lift up to 25 lbs. frequently.
• Possess close vision and the ability to focus.
• Perform other duties as required and participate in cross-training for other functions.
• Work in an office environment with occasional exposure to dust, dirt, toner, ink, and other environmental factors.