Customer Service Associate

Customer Service Associate

Murrplastik Systems, Inc. provides cable management solutions in the industrial automation industry. Our product portfolio offers solutions in the areas of cable protection, cable marking, labelling, automation and robotic equipment. Our high-tech plastic products can be found in just about every industrial sector, ranging from the rail - and automotive industry through toolmaking and mechanical engineering to electrical and medical engineering, packaging and woodworking.

As an international company, we operate a global network of branches and offices in France, Italy, Switzerland, Spain, the United States and China, and are also represented by many independent sales offices in Europe, North and South America, Africa, Australia and Asia.

Due to company expansion, Murrplastik Systems has an immediate opening for a Customer Service Associate at our Milford, OH branch located at 1175 US Hwy 50. We are seeking well qualified, enthusiastic people to help maintain the highest levels of customer satisfaction and continued growth of our business.

Normal schedule is 8am – 5 pm, Monday through Friday, 40 hours/week.

Duties and Responsibilities:

• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Maintain customer relationship by responding to inquiries including, but not limited to, sales order entry, sample request processing, quoting, providing product information
• Records customer inquiries by documenting inquiry and response in our ERP system
• Address customer complaints in a compassionate and patient manner
• Redirect customers to appropriate teams and/or departments as needed
• Follow company communication procedures, policies, and guidelines at all times
• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
• Maintain customer relationship by responding to inquiries including, but not limited to, sales order entry, sample request processing, quoting, providing product information

Job Requirements:

• Bachelor’s Degree preferred; Associate Degree required
• Proficiency with MS Office. Prior experience with SAGE 100 and SAP preferred
• Strong sense of professionalism and discretion required
• Ability to establish and maintain effective working relationships with co-workers, supervisors, other personnel and the public
• Ability to communicate effectively, verbally and in writing
• Working hours are 8am – 5pm, Monday through Friday, including one hour lunch break

Benefits:

• Starting wage $19 per hour depending on prior experience
• Medical, dental and vision coverage with generous reimbursement plan for copays
• Life insurance
• 401(k) plan with company match
• Three weeks of paid vacation
• Closed between Christmas and New Year’s.

Murrplastik Systems is an international company, we operate a global network of branches and offices in France, Italy, Switzerland, Spain, the United States and China, and are also represented by many offices in Europe, North and South America, Africa, Australia and Asia. We provide solutions to unique challenges in the areas of cable protection, cable marking, labelling, automation and robotic equipment. Our high-tech plastic products can be found in just about every industrial sector, ranging from the rail - and automotive industry through toolmaking and mechanical engineering to electrical and medical engineering, packaging and woodworking.

As pioneers in the field of high-tech products made of plastic, you will find our cable solutions in just about every branch of industry around the world today. Gaining the competitive edge through innovation is one of the principles that guides us, and one that has resulted in more than 100 patent applications to date.

The American Headquarters located just outside of Cincinnati, provides complete customer, technical, and product support to all North and South American markets. Murrplastik is proactively expanding its Sales Engineer Team, Authorized Sales Representative and Distribution network to further support our valued customers.