Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
Responsibilities:
Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
Work on special short-term projects to offer customized support for new products or products at end-of-life
Monitor the customer satisfaction levels and develop methods for increasing them
Assist in creating ways for delivering excellent customer service to irate or problematic customers
Qualifications:
High school diploma/GED required (College degree preferred)
2+ years experience in a customer service role
Proficiency with MS Office
Ability to work well in a team environment
Strong sense of professionalism and discretion required
Benefits: The management team offers an environment where our associates ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance.