Job Description – Customer Service Associate
Company Overview
Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer – always at discounted prices.
Position Summary
The Customer Service Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.
Key Responsibilities
- Provide a positive customer experience with fair, friendly, and courteous service.
- Register sales on a cash register by scanning items, itemizing and totaling purchases.
- Resolve customer issues and answer questions.
- Bag purchases when needed.
- Process return transactions.
- Enter price changes and apply discounts or coupons as necessary.
- Collect payments by cash, check, or charge; issue change when needed.
- Verify credit acceptance by checking identification and using credit authorization systems.
- Balance cash drawer by counting cash at beginning and end of shift.
- Maintain checkout operations by following policies and reporting needed changes.
- Maintain a safe and clean working environment by complying with procedures and regulations.
- Contribute to team effort by accomplishing related results as needed.
Required Qualifications
- Friendly and positive attitude.
- Excellent customer service and communication skills.
- Ability to make change accurately; basic math skills.
- Attention to detail.
- High school diploma or equivalent desired.
- 0–1 years of retail experience preferred.
- Ability to adjust schedule, tasks, and priorities to meet business needs.
Working Conditions
- Full-time position, 40 hours per week.
- Standard 8-hour shifts with scheduled lunch break.
- Saturday availability is required.
Compensation & Benefits
- Competitive hourly wage.
- Employee discount.
- Health insurance.
Job Type: Full-time
Benefits:
Work Location: In person