Customer Service Associate

Job Description – Customer Service Associate

Company Overview

Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer – always at discounted prices.

Position Summary

The Customer Service Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.

Key Responsibilities

- Provide a positive customer experience with fair, friendly, and courteous service.

- Register sales on a cash register by scanning items, itemizing and totaling purchases.

- Resolve customer issues and answer questions.

- Bag purchases when needed.

- Process return transactions.

- Enter price changes and apply discounts or coupons as necessary.

- Collect payments by cash, check, or charge; issue change when needed.

- Verify credit acceptance by checking identification and using credit authorization systems.

- Balance cash drawer by counting cash at beginning and end of shift.

- Maintain checkout operations by following policies and reporting needed changes.

- Maintain a safe and clean working environment by complying with procedures and regulations.

- Contribute to team effort by accomplishing related results as needed.

Required Qualifications

- Friendly and positive attitude.

- Excellent customer service and communication skills.

- Ability to make change accurately; basic math skills.

- Attention to detail.

- High school diploma or equivalent desired.

- 0–1 years of retail experience preferred.

- Ability to adjust schedule, tasks, and priorities to meet business needs.

Working Conditions

- Full-time position, 40 hours per week.

- Standard 8-hour shifts with scheduled lunch break.

- Saturday availability is required.

Compensation & Benefits

- Competitive hourly wage.

- Employee discount.

- Health insurance.