We are hiring for our operations team at Quality Glass and Mirror Service. We are a high growth, market leader in glass fabrication and installation in the greater Omaha Area. As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams. Quality fabricates industry-leading glass products for interior and exterior applications for a variety of projects across commercial, residential, education customers. This role requires a desire to learn, attention to detail, and a commitment to delivering outstanding results – our name is our reputation, and we take Quality seriously.
In this role you will:
Process customer orders received via phone and email and acknowledge order status with customers
Manage a high volume of communication from customers via phone and email
Work collaboratively with the wholesale operations team to meet customer and production needs
Learn to quote standard and customized customer orders in support of the sales team
Requirements
Background and Experience Required:
Effective communication skills and the ability to interact professionally with customers and team members
Attention to detail and a commitment to delivering high-quality work
Excellent problem-solving skills and the ability to troubleshoot customer service issues
Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook
Bonus points if you have:
Experience in the glass, construction, or manufacturing industry
A desire to learn how to use new software programs, including ERP and CRM systems