Car Wash, Communication Skills, Customer Experience, Customer Support/Service, Customer Training, Driver's License, Equipment Maintenance/Repair, Interpersonal Skills, Operations Management, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Writing Skills
Customer Service Associate
Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!
Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
- Focus on providing a positive customer experience.
- Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
- Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
- Direct the driver into the entrance to the car wash or guides them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
- Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
- Provide assistance to customers in any area concerning car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
- Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver's license • Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
- All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
- We do offer a 401k plan, but we do not provide employer contributions/match
- We offer a generous health benefits package for full time employees
- We offer a generous commission structure for employees through sales of monthly memberships
- We offer Paid Time Off (PTO) for full time employees
- Competition and milestone bonuses
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Thoroughbred Express Auto Wash