Customer Service Associate

What You'll Do:

• Deliver outstanding customer service in a fast-paced environment.
• Assist customers with vehicle rentals, returns, and general inquiries.
• Process rental agreements and related documentation accurately.
• Recommend products and services that enhance the customer experience.
• Review rental terms, rates, and charges with customers.
• Help resolve customer concerns quickly and professionally.
• Coordinate customer flow to minimize wait times.
• Answer phones and provide directions, local information, and support.
• Maintain a professional appearance and represent the Hertz brand.
• Support a clean, safe, and welcoming rental experience.

What We're Looking For:

• Passion for customer service and helping people.
• Strong communication and problem-solving skills.
• Sales-minded with the ability to identify customer needs.
• Comfortable using multiple computer systems and applications.
• Strong organizational and multitasking abilities.
• Team-oriented with a positive, professional attitude.
• Ability to thrive in a fast-paced environment.

• Hourly Rate is $16.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus: Eligible, Up to 12%.
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental.
  • Medical, Dental & Vision plan options.
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you).
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance.
  • Employee Assistance Program for employees & family.
  • Educational Reimbursement & Discounts.
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more.

Requirements:

• Flexible schedule, including evenings, weekends, and holidays.
• Ability to work outdoors in varying weather conditions.
• Ability to stand for extended periods.