Customer Service Associate

Job Title:Customer Service Associate (CSR) – Electrical Service Company

Location: San Diego, CA (On-site) Employment Type: Full-Time Schedule: Monday–Friday, 7:00am–4:30pm

Company Overview – ZED Electric

ZED Electric has proudly served the San Diego community since 1995. We are a fast-growing electrical service company specializing in residential and commercial service work, including panel upgrades, troubleshooting, insurance-driven projects, and HOA electrical services.

We are known for our professionalism, responsiveness, and commitment to delivering an exceptional customer experience. As we continue to grow, we are strengthening our internal team to support daily operations and ensure every customer interaction is handled with care and efficiency.

Position Overview

We are looking for a Customer Service Associate (CSR) to serve as the first point of contact for our customers and provide essential support to our office and operations team.

This role is responsible for handling inbound customer calls, scheduling service appointments, following up with customers, and supporting daily office operations. The CSR works closely with the Operations Manager and office team to help ensure a smooth and professional customer experience.

This is a customer-facing support role focused on communication, organization, responsiveness, and follow-through. Field operations, technician routing, and dispatch functions are managed by the operations team.

Key Responsibilities

Customer Communication

• Answer incoming calls promptly and professionally
• Assist customers with service requests and questions
• Deliver a high-quality customer experience on every interaction

Scheduling & Coordination

• Schedule service appointments accurately using company software
• Gather and enter complete customer information
• Coordinate with the operations team to support daily workflow

Outbound Follow-Up

• Follow up with customers on open or unsold estimates
• Re-engage customers to schedule service
• Help convert opportunities into booked jobs

Collections Support

• Contact customers regarding outstanding invoices
• Communicate professionally to resolve payment issues and customer follow-through

Administrative Support

• Maintain accurate customer records and job notes
• Assist with general office coordination and tasks as needed

What Success Looks Like

• High call answer rate with minimal missed calls
• Strong booking and follow-up performance
• Consistent communication with customers
• Organized and detail-oriented work
• Positive customer feedback
• Reliable support for office and operations workflow

Qualifications

• 1–3+ years in customer service, call center, or office role
• Strong phone communication skills
• Organized and able to multitask in a fast-paced environment
• Tech-savvy (iPhone, Google Workspace, CRM/software systems)
• Experience in home services (electrical, plumbing, HVAC) is a plus
• ServiceTitan experience is a plus

Compensation

Pay: $28/hour

Bonus Opportunities (Performance-Based)

• Customer booking and call handling performance
• Estimate follow-up conversions
• Collections and customer follow-through support

Benefits

• Paid Time Off (PTO)
• Paid Sick Leave
• Medical, Dental, and Vision Insurance
• 401(k)

How to Apply

Apply at www.zedelectric.com/careers and attach your resume.

Learn more about our company at www.zedelectric.com

Keywords (for Search Visibility)

Customer Service Representative, CSR, Call Center, Office Assistant, Admin, Client Care, Scheduling, Collections, Follow-Up, Electrical, Trades, ServiceTitan

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