Customer Service Associate

Sterling Engineering, Inc.

Schaumburg, IL

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JOB DETAILS

SALARY

$23–$24 Per Hour

SKILLS

Analysis Skills, Billing, Call Centers, Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Service Software, Customer Support/Service, Data Entry, Detail Oriented, Develop and Maintain Customers, Distribution Channel, Distribution Services, Documentation, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Establish Priorities, Frequently Asked Questions (FAQ), Health Plan, Healthcare, High School Diploma, IBM AS-400 Server, Logistics, Manufacturing, Microsoft Dynamics, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Oracle, Order Management, Order Processing, Organizational Skills, Prepare Correspondence, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Resolve Customer Issues, Return Merchandise Authorization (RMA), SAP, Sales, Sales Management, Shipping/Receiving, Spanish Language, Technical Support, Time Management, Writing Skills

LOCATION

Schaumburg, IL

POSTED

2 days ago

Job Title: Customer Service Associate (Logistics/Manufacturing)
Location: Hybrid in Schaumburg, IL
Hire Type: Contract
Target Pay Rate: $23-$24
Benefits: PTO, paid holidays, BCBS medical plans, dental/vision plans, 401(k), ESOP

Must-Have Skills:

5+ years of customer service experience in a contact center or customer support environment
Experience with order entry, account management, billing inquiries, and customer issue resolution
High-volume customer interaction experience (50–75 calls per day preferred)
Experience supporting customers within a manufacturing, distribution, or related industry
Experience working with ERP, CRM, or order management systems (Microsoft Dynamics, AS400, SAP, Oracle, or similar)
Strong data entry skills and attention to detail
Excellent verbal and written communication skills

Job Summary:
The Customer Service Associate is responsible for providing exceptional support to internal and external customers through order management, account support, and issue resolution. This role manages customer inquiries through phone, email, and chat while ensuring accurate order processing, timely communication, and customer satisfaction.

The ideal candidate will have experience working in a high-volume customer service environment supporting order entry, billing inquiries, inventory coordination, and account management within a manufacturing or distribution setting. This individual will also support process improvements, maintain customer documentation, and collaborate with internal teams to ensure customer requirements are met.

Job Duties:

Respond professionally to customer inquiries through phone, email, and chat while meeting service-level expectations
Process customer orders, order changes, cancellations, and account updates accurately
Provide customers with product availability, order status, shipping information, billing support, returns, and credit assistance
Document customer interactions, transactions, and account activities within company systems
Research and resolve customer issues related to orders, shipping, invoicing, product quality, and service concerns
Coordinate with internal departments to ensure timely fulfillment of customer requirements
Support customer account setup, maintenance, and ongoing account management activities
Process shipping requests, tracking inquiries, return authorizations, and related documentation
Record and escalate product quality concerns following established procedures
Make outbound calls for customer follow-up, account verification, and retention efforts
Build and maintain positive relationships with customers, sales teams, distributors, and internal stakeholders
Assist with departmental projects, process improvements, and documentation updates
Maintain internal FAQs, product information resources, and customer support materials
Prepare customer correspondence and internal communications as needed
Provide backup support for additional customer service functions
Maintain a safe, organized, and professional work environment
Perform other duties as assigned

Qualifications:

Education

High school diploma or equivalent required
College coursework preferred

Experience

Minimum of 5 years of customer service experience in a contact center or customer support environment
Experience supporting customers within manufacturing, distribution, healthcare, consumer products, or related industries preferred
Experience managing high-volume customer interactions
Experience with order processing, billing support, and account maintenance
Experience using ERP systems such as Microsoft Dynamics, AS400, SAP, Oracle, or similar platforms
Electronic Data Interchange (EDI) experience preferred

Technical Skills

Strong order entry and data entry experience
Proficiency with Microsoft Office Suite, including Excel and Word
Familiarity with CRM, ERP, and customer service software platforms

Skills & Competencies

Excellent verbal and written communication skills
Spanish-speaking skills are a plus
Strong attention to detail and organizational abilities
Ability to prioritize multiple tasks in a fast-paced environment
Customer-focused with a proactive approach to problem solving
Strong analytical and decision-making skills
Ability to work independently while collaborating with cross-functional teams
Quick learner with the ability to adapt to new systems and processes

Work Environment:
This position is primarily office-based and requires extended periods of sitting while working at a computer and communicating with customers. The role may involve occasional standing, walking, and light lifting up to 10 pounds. Employees may occasionally interact with a manufacturing or warehouse environment where appropriate personal protective equipment (PPE) may be required.

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

About the Company

Sterling Engineering, Inc.

Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:

Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.

Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.

Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1969

WEBSITE

http://www.sterling-engineering.com

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