Customer Service Associate

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure.  To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal.  This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and keeping customers informed of their order status.  The Customer Service Associate is responsible for executing all office operations.

Why you’ll want to join our team:

·         Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years

·         Comprehensive medical, dental, and vision benefits & 401K plan

·         Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.

·         Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

What your day will look like:

• Embodies our values: Serve Others and Own It
• Assists in fostering an energetic and positive working environment
• Frequently communicates with customers via phone
• Partners with all team members to create an easy transaction and great in-home delivery service
• Develops strong relationships with customers who shop with us in-store and online
• Listens to the customers’ needs and presents possible options

What will help you succeed:

• High school diploma or general education degree (GED); or equivalent combination of education and experience
• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Demonstrated ability to handle customer calls displaying good phone skills
• Track record of serving others and putting team goals first
• Owners’ mindset; takes ownership over everything within scope of responsibility
• Proactive approach; identifies and solves problems