Customer Service Associate, Technical

Customer Service Associate, Technical (Part Time- 30 Hours/Week)
Location: Amherst, NY
Part Time- 30 Hours/Week
Schedule: Monday to Friday- 12pm-6pm

Ivoclar has been a leader in dentistry for over a century.  Today, we are one of the world’s leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world.  We share one mission: Making People Smile! 

The hourly range for this position starts at $20.00/hour- $21.00/hour, depending on experience, qualifications and location.  Final compensation will be determined during the interview process.

Ivoclar is seeking a motivated and detailed orientated Customer Service Associate to join our technical team and support our expanding & growing customer base within the dental industry. The Associate will be a first point of contact for incoming customer inquiries, providing support with orders, product information, logistics and account management. 

Essential Functions:

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Assist lab customers with product usage and offer technical resolution via E-mail and phone
• Prepare and enter customer orders. Coordinate literature requests when necessary
• Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests
• Issue credit and rebills for the lab business when needed
• Provide customer assistance in tracking packages, locating or replacing orders
• Maintain working knowledge of all relevant ERP procedures
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team

Your Qualifications:

• Previous customer service experience required. Experience in a product related environment preferred.
• Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• ERP/CRM/Salesforce experience highly desired
• Dental Degree or background a plus

If you are looking for a career where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.

 Ivoclar is committed to Equal Employment Opportunity and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodation during the interview and selection process.  

Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.