Customer Service Associate

Job Type

Full-time

Description

Job Title: Customer Service Associate - Help Power the Foodservice Industry
Reports to: Assistant Store Manager / Store Sales Manager
Classification: Hourly / Non-Exempt

Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our Customer Service & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success-and ours.

This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.

What We Offer:

• Work-Life Balance: Enjoy Sundays off to rest and recharge.
• Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
• Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
• Paid Time Off: Take the time you need with vacation and sick leave.
• Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
• Financial Security: Participate in our matching 401k program and plan for the future.

• Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset-whether in person, by phone, or via email.
• Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
• Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
• Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions-not just products.
• Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
• Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
• Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
• Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.

• A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
• Sales Savvy: Confident recommending and selling products that fit customer needs.
• Strong Communication: Clear, professional communication in person, by phone, and through email.
• Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
• Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
• Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus-but we'll train the right person.