Customer Service Representative Hajoca Corporation
Hawthorne, CA8 days ago
- $18–$22
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Skills
- Biotech and Pharmaceuticalunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Corporate Policiesunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Entryunmatched
- Data Processingunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- ERP (Enterprise Resource Planning)unmatched
- High School Diplomaunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- NetSuiteunmatched
- Oracleunmatched
- Order Managementunmatched
- Order Processingunmatched
- Presentation/Verbal Skillsunmatched
- Process Improvementunmatched
- Track Customer Issuesunmatched
- Writing Skillsunmatched
Description
Customer Service Associate for a biotechnology company located in Tustin, CA.
This is a Temporary to Hire opportunity. Paying $20-21/hr, depending on experience. Hours are 8:00 am - 4:30 pm, Monday - Friday.
Looking for a positive and solutions-oriented individual to join our Customer Service team. This role supports customers worldwide with order and product-related inquiries, manages incoming orders, and collaborates with internal departments to fulfill customer requests. The successful candidate will help identify customer needs, ensure a positive customer experience, and contribute to continuous process improvements within the department.
Responsibilities:
Compensation / Pay Rate (Up to): $20.00 - $21.00
This is a Temporary to Hire opportunity. Paying $20-21/hr, depending on experience. Hours are 8:00 am - 4:30 pm, Monday - Friday.
Looking for a positive and solutions-oriented individual to join our Customer Service team. This role supports customers worldwide with order and product-related inquiries, manages incoming orders, and collaborates with internal departments to fulfill customer requests. The successful candidate will help identify customer needs, ensure a positive customer experience, and contribute to continuous process improvements within the department.
Responsibilities:
- Receive and process orders placed via email, fax, and phone using Oracle NetSuite.
- Provide phone and email support to customers on order and product-related inquiries in a friendly, professional manner.
- Resolve and follow-up on order-related discrepancies.
- Coordinate returns, replacements, refunds, and credit memos.
- Provide customer insight, feedback, and participate as a consultant to the internal team for customer experience improvements.
- Cultivate good relationships with key accounts.
- Maintain customer accounts and record customer interactions.
- Collaborate with internal teams to fulfill customer requests.
- Advise customers on lead times, current promotions, and company policies.
- Provide feedback on workflows and processes to identify and optimize areas of improvement.
- High school diploma, GED, or equivalent.
- Experience in customer service principles and practices.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Strong written and verbal communication skills.
- Ability to work independently, multitask, and adapt to changing priorities.
- Strong attention to detail in administrative, order-processing, data-entry, or customer operations work.
- Experience with ERP/CRM systems preferred.
- NetSuite experience strongly preferred.
Compensation / Pay Rate (Up to): $20.00 - $21.00
Numbers & Facts
| Location | Tustin, CA |
| Industry | Business Services - Other |
| Salary | $20–$21 Per Hour |
| Company Size | 50 to 99 employees |
| Website | https://www.pridestaff.com/ |
About Company
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
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