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Customer Service Associate

Regal Rexnord Corporation

Warren, MI

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JOB DETAILS
SKILLS
Aerospace and Defense, Affirmative Action, Agriculture, Alternative Energy, Automation, Commercial Construction, Communication Skills, Construction, Contract Approval, Customer Relations, Customer Support/Service, Data Warehousing, Database Administration, ERP (Enterprise Resource Planning), Electric Motor, Establish Priorities, Federal Laws and Regulations, Flexible Spending Accounts, Food and Beverage Industry, Healthcare, Industrial Management, Manufacturing, Manufacturing Automation, Microsoft Office, Mineral/Metal Mining, Motion Control, Multitasking, Network Operations Center, Order Processing, Powertrain, Prescription Drugs, Presentation/Verbal Skills, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Salesforce.com, Secondary School, Sustainability, Time Management, Tuition Fees, Writing Skills
LOCATION
Warren, MI
POSTED
2 days ago
Scope of role

Formsprag Clutch is looking for a full-time customer-oriented service representative to aid in the entering and quoting for Industrial customer needs.

Key Responsibilities

  • Manages incoming inquiries for Industrial customer orders in (Sales Force)
  • Provides quotes for new inquiries from price lists and logs in order tracking software (Sales Force)
  • Enters customers' orders into company MRP platform (SAP)as well as maintains internal database or records
  • Assists in the implementation of Industrial customer rebuild and return orders by providing RMA's
  • Effectively and courteously communicates with customers and sales representatives.
Rrequired Skills and Qualifications
  • High school degree or GED required.
  • A minimum of two years' proven customer support experience or experience as a client service representative.
  • Experience with SAP or another Enterprise Resource Planning (ERP) system.
Preferred Skills and Qualifications
  • Salesforce experience
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in the use of Microsoft Office software.
  • Excellent communication skills, both written and verbal.
Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a 'U.S. Person', which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Benefits
  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

About the Company

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Regal Rexnord Corporation

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