Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities. RESPONSIBILITIES - Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner. - Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications. - Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times. - Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction. - Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material. - Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency. - Performs other related duties as required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES - Ability to operate office equipment, including computer terminals with speed and accuracy. - Ability to interact with patients families with tact and confidentiality. - Ability to communicate effectively with Doctors offices, department staff and patients. - Knowledge of office and hospital systems. - Ability to schedule and prioritize patient flow. - Ability to work independently and to make decisions within the framework of departmental policies. - Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment. Ability to flex work hours and rotate among job activities. - Advanced level of accountability, problem solving, and interpersonal conflict resolution abilities. EXPERIENCE -High school graduate. - Graduate of Medical Secretary Program preferred. -- 2 years experience within the hospital system