Customer Service Associate

Customer Service Associate  |  Ashley, PA  |  Straub Metal  |  Quarterly Incentive Program

What you will do:

Perform activities related to customer order entry and maintenance of customer files. Communicate with customers, suppliers and co-workers in a professional and courteous manner. Interact with personnel at all levels, suppliers and others required in the fulfillment of customer orders.   

Responsibilities:  

• Enters customer orders  
• Coordinates processing of customer orders  
• Maintains customer information in the computer database 
• Maintains customer files in such a way as to meet the Quality Systems requirements 
• Confirms completion and accuracy of orders 
• Reviews and approves invoices directly related to customer orders 
• Generates reports as needed on customer order and/or inventory activity 
• Works with internal and external personnel to resolve nonconformance issues 
• Performs Contract Review  
• Coordinates logistics for orders and customer stock moves 
• Reviews inventory supplies for contract customers and advises Sales of status. 
• Meets with the Customer Service Manager & Sales Associate for order review. 
• Meets with Sales Associates as needed to enhance inter department communication 
• Initiates communication with customers to ensure customer satisfaction 
• Completes additional tasks as assigned by the Customer Service Manage

Minimum Previous Experience:  

• Prior Clerical Experience  
• Prior Customer Service Experience 

Minimum Additional Training:  

• Basic computer skills 
• Basic knowledge of Office software 
• Basic office machine operation 

Benefits: 

• Employee Free Healthcare!
• HSA/FSA Accounts
• PTO offered IMMEDIATELY
• 401K Company Match
• Dental & Vision plans
• & more!