Customer Service

Answer incoming phone calls and respond to customer emails in a courteous and effective manner

Process orders, returns, and check shipping statuses

Enter sales orders accurately into QuickBooks

Provide accurate product, pricing, availability, and tracking information to customers

Resolve customer complaints and follow up to ensure resolution

Coordinate with internal departments to resolve customer issues

Assist with invoicing and entering bills through cross-training opportunities

Maintain accurate data entry for orders and customer records

High School Diploma or GED required; college degree preferred

2–3+ years of customer service experience preferred

Strong communication and interpersonal skills

Ability to work effectively in a small, growing team environment (7–8 employees)

Basic computer proficiency and willingness to learn new systems

QuickBooks experience is a plus but not required

Strong attention to detail and organizational skills