Customer Service Attendant

Trinity Health

Brighton, MI

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Communication Skills, Customer Support/Service, Diversity, Employee Retention, Healthcare, High School Diploma, Hospital, Interpersonal Skills, Life Insurance, Medical Records, Protective Services, Psychiatry and Mental Health, Request for Information (RFI), Scripting (Scripting Languages), Telephone Skills, Tuition Fees, Typing, Vendor/Supplier Diversity

LOCATION

Brighton, MI

POSTED

Today

**Employment Type:**Full time**Shift:**Evening Shift**Description:**Assisting patients, visitors and Staff entering the Hospital by wayfinding and/or wheelchair assistance.**Department:** Security Services**Location:** Ann Arbor**Shift available:** Day**Status:** Full Time 40 Hours**Minimum rate of pay: $15.93****_Note:_** _This is a fully on-site role_**Total Rewards and Benefits:**+ Competitive compensation, **DAILYPAY**+ Benefits effective on Day One! No waiting periods.+ Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability+ Retirement savings plan with employer match and contributions+ Colleague Referral Program to earn cash+ Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country+ Tuition Reimbursement**SUMMARY**Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance the hospital experience for patients, families and visitors by performing guest relation functions that assure the highest standard of service, including providing assistance, guidance, direction, response to routine requests for information and on occasion, an escort as requested.**REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE**High School diploma or GED equivalent**REQUIRED SKILLS AND ABILITIES**+ Computer/typing skills necessary in order to navigate HealthQuest and the visitor management system.+ Interpersonal skills necessary in order to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations.+ Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.+ Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.+ Respond appropriately to various levels of stressful situations and maintain emotional intelligence**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**+ Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas. Know how to access patient location information on THE computer. Escort patients when needed or requested.+ Offer assistance for way-finding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors.+ Call for taxi or shuttle service for patients / families when needed.+ Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations.+ Oversee the immediate environment and report any suspicious activity or individuals to Security.+ Keep area stocked with supplies as needed.+ Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.+ Responsible for keeping up with all department and hospital information and updates.+ Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log.+ Responsible for after-hours operation of the visitation management system.+ Access HealthQuest to obtain patient room information for visitors+ Contact Engineering, Grounds, and Environmental Services when needed.+ Coordinate with other departments and participate as needed to provide a safe, comfortable environment that meets the needs of the patient, family members and visitors.**Our Commitment**Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran

About the Company

Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, the Trinity Health system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. In fiscal year 2023, the Livonia, Michigan-based health system invested $1.5 billion in its communities in the form of charity care and other community benefit programs.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Healthcare Services

WEBSITE

https://jobs.trinity-health.org/search-results

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