Customer Service - Automotive Service Department

Pacifico Auto Group
  • Philadelphia, Pennsylvania
    30+ days ago

    Job Description

    Responsive recruiter
    Replies within 24 hours
    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discounts
    • Health insurance
    • Paid time off
    • Vision insurance
    About Us

    We are a full-service automotive dealership dedicated to delivering an exceptional customer experience at every visit. Our team values professionalism, communication, and teamwork—and we take pride in doing the job right the first time. We’re seeking a motivated and organized Customer Service representative who thrives in a fast-paced environment and is eager to support our service team.

    What You’ll Do


    • Operate our Customer relationship platform to help address customer concerns.

    • Manage incoming phone calls, appointment reminders, and repair status updates. scheduling appointments.

    • Ensure accurate documentation of repair orders and customer information

    • Assist with warranty submissions, parts coordination, and service follow-up

    • Support overall shop flow to help ensure timely, high-quality repairs

    What We’re Looking For

    • Experience in automotive service, customer service, or scheduling (preferred)

    • Excellent organizational and communication skills

    • Ability to multitask and remain calm under pressure

    • Comfortable using computers and dealership management systems

    • Positive attitude and a team-first approach

    Compensation: $18.00 - $20.00 per hour

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Numbers & Facts

    LocationPhiladelphia, Pennsylvania
    Websitehttps://www.pacificocars.com

    Skills

    • Automotive Repair and Maintenanceunmatched
    • Automotive Salesunmatched
    • Calendar Managementunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Documentationunmatched
    • Health Insuranceunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Repair Ordersunmatched
    • Systems Administration/Managementunmatched
    • Team Buildingunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Vision Planunmatched

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