Customer Service/BDC Representative - Full Time

Honda of Concord

Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027

Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team!

• As a Business Development Representative (BDC), your day-to-day includes interacting with customers over the phone/internet, building positive relationships, and managing service appointments.

• Location: Hendrick Honda (Concord).

• Schedule(s): Full Time, rotating day/evening/weekend shifts, business hours 7:00am-7:00pm.

• Pay: $18.50 per hour.

Take Advantage of Our Cutting Edge Benefits:

• NO COST Employer Paid Healthcare & Prescription Plan

• Paid Company Training

• 401(k) Retirement Plan with Company Match

• Dental, Vision, Life Insurance

• Paid Time-Off up to 4 weeks Vacation

• Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

• Holiday and Sick Pay

• Employee Discounts

• College Scholarship Program

• NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)

• Clean State of the Art facilities

• Promote From Within Culture

Job Responsibilities:

• Answers all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

• Logs all customer comments into Dealership Management System.

• Schedules follow-up contact if no appointment is made in Dealership Management System.

• Confirms scheduled appointments with future customers.

• Posts scheduled appointments on appointment board in the Business Development Center.

• Re-schedules "no-show" customer appointments.

• Follows up with sales or service department to determine if the appointment was kept and what the outcome was. Schedules future contact as needed.

• Maintains and updates customer changes in database.

• Contacts current customer base on current marketing incentives.

• Responds to customer website requests (internet inquiries).

• Contacts internet clients via e-mail and phone to schedule a sales or service appointment.

• Notifies necessary departments to inform of appointments set.

• Forwards any customer concerns to the correct Department Manager and follows up.

• Maintains an organized, clean and safe work area

• Complies with Company policies and procedures

• Engages in business development.

• Establishes, develops and maintains positive business and customer relationships.

• Continuously improves through feedback.

Qualifications:

• High School Diploma or equivalent.

• Knowledge of Customer Service.

• Knowledge of Microsoft Office products.

• Ability to memorize scripts for products and services.

• Ability to learn web applications for customer management.

• Ability to communicate effectively with customers and company personnel.

Essential Skills:

• Customer Service, Phone Etiquette, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.

Apply Now for this Amazing Opportunity!

• Please submit your information and our recruiting team will be in touch shortly!

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.