Customer Service - Bilingual

Job Title: Customer Service - Bilingual

Location: Abbott Park, IL 60064

Duration: 6 months

What is the schedule for this job? 10:30am - 7:00pm

Pay Range: $20 to 23/Hr.

About the role:

• This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.
• Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.

Key Responsibilities of the Job:

• Solve customer inquiries with timely, accurate, and professional replies while managing
• multiple contact channels and continually prioritizing among static (case management,
• outbound calls, and emails) and dynamic (inbound calls, chats, emails) work.
• Partner with other HR service center team members or HR groups around the world to drive to
• resolution. Work with a sense of urgency appropriate for conditions.
• Identify at-risk/in distress customer relationships and initiate corrective action with
• compassion through attentiveness to human need and utilizing available tools and resources
• and timely escalation.
• Identify and capture customer feedback and leverage opportunities to encourage and drive
• improvements in team behaviors. Identify "Roadblocks" to quality customer service and
• recommend improvements.
• Meet or exceed standards for both schedule adherence and reliability.