Customer Service & Billing Coordinator

Overview

We are seeking an organized, personable, and proactive Customer Service & Billing Coordinator to serve as a key point of contact for our customers and support our estimating, operations, and accounting teams.

This position is ideal for someone who enjoys working with customers, is comfortable learning about construction and property improvement projects, and can manage multiple responsibilities while keeping details organized.

What You'll Do

• Serve as a primary point of contact for new and existing customers by phone and email.
• Speak with customers about the work they are interested in having completed, including landscaping, concrete repair and installation, site work, property maintenance, and related projects.
• Ask the right questions to understand customer needs and gather project details.
• Request and organize photos, measurements, plans, and other project information needed by our estimating team.
• Enter and maintain accurate customer and project information in company systems.
• Schedule consultations, site visits, and customer appointments.
• Coordinate the handoff of new opportunities to the estimating team.
• Maintain regular communication with customers regarding estimates, scheduling, and project updates.
• Follow up on estimates to ensure customers receive timely communication.
• Prepare and process customer invoices, deposits, progress billings, and final billings.
• Track down payments and assist with accounts receivable follow-up.
• Communicate with project managers, estimating, operations, and accounting to obtain information needed for customer billing.
• Assist with general office administration, vendor coordination, deliveries, receipts, and recordkeeping.
• Help maintain an organized, professional, and welcoming office environment.

What We're Looking For

The ideal candidate is:

• Customer-focused with strong phone and email communication skills.
• Comfortable speaking with customers and asking questions to understand their projects.
• Interested in learning about landscaping, concrete, site work, and construction-related services.
• Highly organized and able to manage multiple customers, projects, and deadlines.
• Detail-oriented, particularly when handling billing and customer information.
• Proactive about following up and completing tasks without repeated reminders.
• Comfortable working with computer software and learning new systems.
• Professional, dependable, and able to work effectively with customers and team members.
• Able to recognize when a question requires input from an estimator, project manager, or other team member.

Schedule: Monday–Friday, 8:00 AM–5:00 PM

This is a customer-facing position that plays an important role in the entire customer experience—from the first phone call and initial project discussion through estimating, project communication, and final billing.