The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services.
Responsibilities
Handle customer inquiries and promptly and accurately answer their questions or concerns.
Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.
Create positive experiences with customers to ensure their satisfaction.
Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
Make exceptional guest experiences the priority in every interaction
Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
Maintain a ready-to-serve posture that is welcoming to guests.
Make eye contact and smile at all guests to acknowledge them.
Prioritize assisting guests with unrushed efficiency.
Be mindful of word choices while speaking with guests, remaining polite and unoffensive.
Follow all cash handling guidelines per company policies.
Requirements:
Ability to read, write and verbally communicate in English
Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions
Ability to receive medical and security clearance for one or more locations
Possess the manual dexterity to operate essential office equipment, including computers and cash registers.
Possess the mental acuity to be able to process cash and manual transactions.
Strong sense of customer service
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age.
Be able and willing to smile during every customer interaction.
Maintain uniform standards while around the account.
Ability to create relationships with customers
Organization and strong problem-solving skills
#VPNEGEN
VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
About Us
VPNE Parking Solutions is the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, universities, events, and hospitality companies throughout the nation.
At VPNE we help our clients maximize the value of their parking and transportation assets with our differentiating customer care and our expert, business-driven management services.
Founded in 1990, VPNE provides custom designed parking, transportation, and support services solutions to the Healthcare, Hospitality, Real Estate, Education, and Event Industries. We believe our responsibility is to drive our client's business and build their brand.
Our Approach
We spend time truly understanding our client’s business and values. We then design a parking and transportation operations plan to enhance their business and build their brand with our expert management, extraordinary people and exceptional service. We also provide additional services to ensure that all aspects of our clients' business is successful and their customers are happy.
By making VPNE "The Employer of Choice", we attract and retain impressive people. We treat our team with respect and help them develop professionally as well as personally. We provide health, dental, vision, and life insurance, 401k, tuition reimbursement as well as industry leading management training from the Disney Institute in Orlando, Florida and the Ritz Carlton headquarters in Chevy Chase, Maryland.