Customer Service Business Partner

Arxadaisagloballeaderininnovativesolutionsthatprotectourworld.Ourgroundbreakingtechnologies,in-depthregulatoryknow-how,manufacturingandprocessdevelopmenthelpourcustomerstosafeguardnutrition,healthandinfrastructureefficientlythroughchemistryandbiotechnologythatenhancesustainability.Weofferabroadportfolioofingredientsandservicesformultipleend-marketsthatincludeHumanHealth&Nutrition,Home&PersonalCare,ProfessionalHygiene,Paints&CoatingsandWoodProtection.

Withcustomersinmorethan100countries,thecompanyachievedsalesofCHF2billionin2024.HeadquarteredinBasel(Switzerland),Arxadaemploys3,200associatesacross24productionsitesand14R&Dcenters,allcommittedtoourcustomers’success.

As a Customer Service Business Partner based in Morristown, NJ, you will play a critical role in delivering exceptional service and ensuring seamless order management for our customers.

Acting as a trusted partner, you will collaborate across functions including supply chain, logistics, and commercial teams to drive operational excellence and customer satisfaction.

This is an excitingopportunitytocontributetoArxada’sgrowthwhilebuildingstrongrelationshipsandcontinuouslyimprovingprocessesinadynamicandcollaborativeenvironment.

EssentialJobFunctions:

• Act as the primary Customer Service contact for customers and internal stakeholders.

• Manage customer orders from entry through delivery and inviocing.

• Coordinate withCommercial,SupplyChain,Logistics,andOperationsteamstoensureon-timedelivery.

• Resolvecustomerinquiries,orderissues,anddeliveryconcernsinatimelymanner.

• Monitororderperformanceandproactivelyaddresspotentialrisksordelays.

• MaintainaccurateorderandcustomerdatainSAP.

• Buildstrongcustomerrelationshipsanddeliverahighlevelofservice.

• Supportcontinuousimprovementinitiativestoenhancecustomersatisfactionandoperationalefficiency.

Qualifications&Experience:

• Bachelor’sdegreepreferredinLogistics,SupplyChain,BusinessAdministration,orarelatedfield.

• Minimumof 2+yearsofexperienceinCustomerService,Logistics,orSupplyChain,includingatleast1yearinOrderManagement.

• Experience managing the full order-to-cash or order fulfillment process in a manufacturing, chemical, or industrial environment preferred.

• Strong SAP experience and proficiency with Microsoft Office applications, particularly Excel.

• FluentinEnglishwithexcellentcommunicationandinterpersonalskills.

• Demonstrated ability to build effective relationships with customers and collaborate across multiple business functions.

• Strong communication, problem-solving, and stakeholder management skills.

• Ability to proactively identify issues, manage competing priorities, and drive timely resolution of customer and supply chain challenges.

Compensation&Benefits:

The expected salary range for this role is $55,000 to $71,000, butspecificemployeecompensationmayvarydependingonfactorsincludingexperience,education,training,licensure,certification,locationandotherjob-related,non-discriminatoryfactorspermittedbylaw.
Thisroleisalsoeligibletoearnashort-termincentivebonusandthefollowingbenefits:401(k)plan,medical,dental,vision,life,anddisabilityinsurance,paidtimeoff,paidholidaysandpaidsickleave.

Arxadahasworldclassofferingintwodistinctareas:

• Microbial Control Solutions (MCS)focusesonthreatsposedbymicroorganismstopeopleandplanetthroughfivedistinctbusinesslinesincludingProfessionalHygiene,Home&PersonalCare,WoodProtection,Paints&CoatingsandMaterialProtection.

• Nutrition, Care & Environmental (NCE), meanwhile, providesmaterialsusedtomanufacturecompositesforelectronics,aerospaceandothermarkets,aswellasvitaminsandnutritionalingredients,chemicalsandperformanceintermediates,andrawmaterialsforawiderangeofhigh-performanceapplications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard torace,religion,color,nationalorigin,sex,sexualorientation,genderidentity,age,statusasaqualifiedindividualwithdisability,protectedveteranstatus,oranyothercharacteristicprotectedbylaw.

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