Customer Service/ Call Center

Experienced Call Center/Customer Service Representative

Mercedes-Benz of Indianapolis is hiring an Experienced Call Center/Customer Service Representative. This job is for you if you:

• Have previous call center experience
• Are comfortable interacting via the phone for an 8-hour shift
• Excel in customer service and have proven communication skills
• Appreciate training plus a script to follow to ensure success

Why it's great:

• No cold calls!!
• No sales calls!!
• Never boring
• Excellent benefits
• Fun and exciting work environment
• 5 day work week. Every other Saturday is required with a day off during that week instead of Saturday

Responsibilities and qualifications:

• Answer inbound calls and make outbound calls to/from our own customers and set appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Follow up with customers as needed to reset any missed appointments
• Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize our computer tracking system daily
• Previous customer service experience a must!
• Excellent computer skills required
• Valid driver's license

Benefits:

• Medical, dental & vision insurance
• 401K plan + match
• Life insurance
• Short term disability insurance
• Paid time off and vacation
• Growth opportunities
• Paid training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.