Customer Service - Call Center

Customer Service - Call Center

Location: Lake Mary, FL

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $22.00 $23.00 / Hour (USD)
• Shift / Schedule: Daytime Hours Eastern Time Zone
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support for Neuro/Cardio MEMS products (implantable or wearable devices used to monitor or treat heart failure or neurological conditions, e.g., brain pressure sensors, neural stimulators). The Associate will be responsible for maintaining accurate patient records and verifying account details, product information, and related documentation. This role involves clear communication with support teams and customers regarding prescription revision requests and the receiving and processing of new referrals for out-of-warranty medical equipment.

Key Responsibilities

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.
• Ensure all activities adhere to established guidelines for handling medical device equipment.
• Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.

Required Skills

• Excellent verbal and written communication skills along with close attention to detail.
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites.
• Demonstrated ability to use sound judgment and problem-solving skills.
• Ability to meet and maintain departmental KPIs.
• Bilingual (English/Spanish) required.

Education Requirements

• High School Diploma or GED required.

Required Experience

• Minimum of 1 year of customer service experience.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading healthcare innovator with more than 140 years of history developing life-changing medical devices, diagnostics, nutritional science, and pharmaceutical products that reach patients in more than 160 countries. The organization's portfolio spans cardiovascular care, diabetes management, diagnostic testing, nutrition, and neuromodulation with recognized brands that millions of people rely on every day. Operating across four major business segments and employing biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals worldwide, this organization offers professionals the opportunity to make a measurable difference in global health outcomes at genuine scale.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-11263