Our client is looking for a Customer Service Call Coordinator to assist with incoming call volume and customer communication needs. The ideal candidate is friendly, dependable, professional, and enjoys helping people.
You will be responsible for answering incoming customer calls, providing excellent customer service, gathering basic customer information, and directing calls or service requests to the appropriate department or team member. This position plays an important role in creating a positive first impression for customers and helping maintain smooth office communication and workflow.
Duties and Responsibilities:
Answer incoming customer calls promptly and professionally
Greet customers with a positive attitude and friendly tone
Gather accurate customer information and notes regarding service needs
Route calls and messages to the appropriate department or team member
Assist with basic scheduling support and message taking
Return missed calls and voicemails in a timely manner
Provide customers with excellent service and clear communication
Maintain professionalism during all customer interactions
Accurately document customer communication and notes in company systems
Support office staff with basic administrative tasks as needed
Help maintain organized communication between customers and office staff
Customer Service Expectations:
Deliver a consistently positive and upbeat customer experience
Answer calls with professionalism, patience, and courtesy
Demonstrate strong listening and communication skills
Show empathy and understanding when assisting customers
Remain calm and professional during difficult conversations
Go above and beyond to provide helpful customer service whenever possible
Performance Expectations:
Attendance & Reliability
Report to work on time and prepared to begin duties
Maintain dependable attendance and communication
Follow company attendance policies and scheduling expectations
Productivity & Work Focus
Remain actively engaged during working hours
Complete assigned tasks efficiently and accurately
Maintain focus and professionalism throughout the workday
Communication & Professionalism
Maintain a friendly, positive, and team-oriented attitude
Communicate respectfully with customers and coworkers
Represent the company professionally on every call
Important Qualities
Friendly and outgoing personality
Strong customer service skills
Positive attitude and professional demeanor
Reliable and dependable work ethic
Strong verbal communication skills
Ability to multitask in a fast-paced office environment
Ability to work well with a team
Comfortable answering high call volumes
Requirements
Previous customer service or phone experience preferred
Basic computer skills
Ability to learn company software and phone systems
Strong communication and organizational skills
Full-time = Mon - Fri
Pay = $18-20/hr (DOE)