Job Summary

Provides inbound customer support by handling high-volume calls, assisting clients with inquiries, and ensuring accurate documentation of customer interactions. Delivers professional and empathetic service while supporting daily operations in a fast-paced environment. Plays a key role in maintaining customer satisfaction and supporting service delivery within a medical-related setting.

Essential Duties & Responsibilities

• Handle inbound customer calls and provide timely assistance
• Address customer inquiries, concerns, and service requests
• Accurately document customer interactions and information
• Manage multiple tasks efficiently in a high-volume call environment
• Provide clear and professional communication with customers
• Maintain high standards of customer service and satisfaction
• Collaborate with internal teams to resolve customer issues
• Support operational processes and service coordination
• Utilize basic computer systems for tracking and documentation

Minimum Requirements / Skills

• At least 1 year of customer service experience
• Experience in call center or inbound support environment preferred
• Strong communication and interpersonal skills
• Good phone etiquette and problem-solving ability
• Attention to detail and multitasking skills
• Basic computer proficiency
• Ability to work in a fast-paced environment
• Medical office experience preferred
• Bilingual skills (English/Spanish) are a plus

Work Environment

• Office / call-center environment
• High-volume inbound call handling
• Team-oriented and fast-paced setting