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Customer Service Call Specialist (Inbound Specialist) - Albuquerque

Vets Hired

Albuquerque, NM

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JOB DETAILS
SKILLS
Call Volume, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, English Language, Inbound Call Centers, Interpersonal Skills, Maintenance Services, Medical Office, Medicine, Multilingual, Multitasking, Operational Support, Operations, Operations Processes, Process Management, Resolve Customer Issues, Service Delivery, Spanish Language, Team Player, Time Management
LOCATION
Albuquerque, NM
POSTED
2 days ago
Job Description:

Job Summary

Provides inbound customer support by handling high-volume calls, assisting clients with inquiries, and ensuring accurate documentation of customer interactions. Delivers professional and empathetic service while supporting daily operations in a fast-paced environment. Plays a key role in maintaining customer satisfaction and supporting service delivery within a medical-related setting.

Essential Duties & Responsibilities
  • Handle inbound customer calls and provide timely assistance
  • Address customer inquiries, concerns, and service requests
  • Accurately document customer interactions and information
  • Manage multiple tasks efficiently in a high-volume call environment
  • Provide clear and professional communication with customers
  • Maintain high standards of customer service and satisfaction
  • Collaborate with internal teams to resolve customer issues
  • Support operational processes and service coordination
  • Utilize basic computer systems for tracking and documentation
Minimum Requirements / Skills
  • At least 1 year of customer service experience
  • Experience in call center or inbound support environment preferred
  • Strong communication and interpersonal skills
  • Good phone etiquette and problem-solving ability
  • Attention to detail and multitasking skills
  • Basic computer proficiency
  • Ability to work in a fast-paced environment
  • Medical office experience preferred
  • Bilingual skills (English/Spanish) are a plus
Work Environment
  • Office / call-center environment
  • High-volume inbound call handling
  • Team-oriented and fast-paced setting


Working Place:

Albuquerque, New Mexico, United States

Company :

2026 May 7th - HME Speciality

About the Company

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Vets Hired

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