Customer Service

Job Title: Customer Service Associate 

Position Overview

We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA. In this role, you will serve as a key point of contact for customers by processing orders, resolving inquiries, coordinating with internal teams, and ensuring an exceptional customer experience. This is an excellent opportunity for a detail-oriented professional who enjoys working in a fast-paced environment and building strong customer relationships.

Responsibilities:

• Process customer orders accurately and efficiently while ensuring timely order entry and follow-up.
• Respond to customer inquiries via phone, email, and other communication channels regarding order status, pricing, product availability, and order expedites.
• Process Return Material Authorizations (RMAs), credit requests, and maintain accurate customer account information.
• Follow up on customer quotes and enter new customer information into the company system.
• Collaborate with Sales, Applications Engineering, Purchasing, and Distribution teams to ensure on-time order fulfillment and customer satisfaction.
• Maintain a high level of customer service by resolving issues promptly and professionally.
• Support additional administrative projects and departmental initiatives as needed.

Qualifications:

• High school diploma or GED required.
• Previous customer service, order entry, or data entry experience required.
• Strong written and verbal communication skills with a customer-focused approach.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint, and the ability to learn new computer systems.
• Strong attention to detail and ability to accurately process customer information.
• Ability to work collaboratively in a team environment while delivering exceptional customer service.

Compensation: $20-$22 Hourly 

If you believe your background aligns with this opportunity, we encourage you to apply. If you or someone in your network could be a great fit, feel free to message me directly or email me at kmoore@vtstalent.com.

We are an Equal Opportunity Employer, including disability and protected veteran status.