Babaco Alarm Systems is looking for a motivated and friendly Customer Service Representative to join our team in Carlstadt, NJ! In this role, you'll be the voice of our company, helping customers feel safe, supported, and satisfied every step of the way. If you love helping people and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
Respond to inbound customer inquiries via phone, email, and other communication channels
Assist customers with account questions, service requests, and troubleshooting alarm systems
Process orders, schedule service appointments, and coordinate with field technicians
Maintain accurate customer records and update information in the alarm system
Resolve customer complaints professionally and efficiently to ensure satisfaction
Communicate product and service information clearly to new and existing customers
Follow up with customers to ensure issues are resolved and service expectations are met
Requirements:
Prior customer service a plus, Graduates welcomed will train fror this position
Strong verbal and written communication skills as well as strong Excel and Word a must
Proficiency with computers and ability to learn software quickly
Excellent problem-solving skills and a calm, professional demeanor
Ability to multitask and manage time effectively in a busy environment
Any technical or mechanical experience a plus, but not required
Team player with a positive, customer-first attitude
About Us:
We have been a trusted name in security solutions for decades,, proudly serving businesses across the United States with reliable alarm and safety systems. Our customers count on us for peace of mind, and our team is the reason they keep coming back. We foster a supportive work environment where employees are valued, trained, and given the tools they need to succeed.
Numbers & Facts
Location
Carlstadt, NJ
Skills
Calendar Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Identify Issuesunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Multitaskingunmatched
On Site Supportunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Safety Systemsunmatched
Security Equipmentunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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