Job Description
Distributor of cosmetic packaging products is looking for a Customer Service Sales Support to join their team.
Summary:
Perform allactivitiesrelated tofirst-linecustomer assistance, tomanagetheorder entryandexecutionprocess with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.
Duties and Responsibilities:
Ref: #231-Eng Tampa
Summary:
Perform allactivitiesrelated tofirst-linecustomer assistance, tomanagetheorder entryandexecutionprocess with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.
Duties and Responsibilities:
- Work closely to support Sales Managers with all pre-sales activities, including maintaining contact databases in the operational management system and manage sample requests.
- Manage all after-sales operational activities, starting from order entry and processing.
- Monitor the order process of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one's "due orders" to avoid unnecessary delays in available stock; keep an eye on "pending approval" orders to ensure they are released by the Purchasing Department according to agreed timelines.
- Assist customers and potential agents with a sense of urgency and accurately collaborate with other departments to resolve issues and consistently promote customer satisfaction.
- Manage the generation of artwork for customized work order requests by customers both during sampling and ordering phases.
- Manage return orders and data entry in the system, inform all involved departments accordingly.
- Carry out overdue customer follow-up procedures based on existing protocols.
- Manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, follow instructions from the Sales Manager.
- Work closely and support Sales Managers and New Business Development.
- Archive files on the network and email in Outlook as per directives received from the Sales Manager.
- Such other duties may be assigned to you by management of the Company, from time to time.
- 3+ years of customer service experience
- Some college preferred
- Manufacturing or Distribution experience a plus
- MS Word, Excel and Outlook
- ERP/Database Systems
- Teamwork
- Results oriented
- Innovative approach
- Time management skills
- Reliable and trainable
- Flexible and adaptable
- Strong communication (verbal and written)
- Good listening and problem-solving abilities
- Communication and presentation skills
- Attention to detail with strong organizational skills
- Interpersonal and collaborative skills
Ref: #231-Eng Tampa
Numbers & Facts
| Location | Carson, California |
| Industry | Staffing/Employment Agencies |
| Company Size | 2,500 to 4,999 employees |
| Website | https://systemone.com |
About Company
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.
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