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Customer Service Centralized Patient Scheduler

ICONMA, LLC

Costa Mesa, CA

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JOB DETAILS
SALARY
$22–$25 Per Hour
SKILLS
Customer Support/Service, Diagnostic Radiology, Electronic Medical Records, English Language, Epic Systems, Health Insurance, Health Plan, Healthcare, Magnetic Resonance Imaging (MRI), Nuclear Medicine, Patient Care, Radiography, Radiology, Schedule Development, Telephone Triage, Test Plan/Schedule, Ultrasound
LOCATION
Costa Mesa, CA
POSTED
15 days ago
Our Client, a Healthcare company, is looking for a Customer Service Centralized Patient Scheduler for their Costa Mesa, CA location.
 
Responsibilities:
  • The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certi cation to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
 
Requirements:
  • For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
  • Required Skills & Experience:
  • One (1) – three (3) years of customer service experience.
    MUST HAVE 2+ years DIRECT radiology diagnostic testing scheduling experience – e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine. -
    Health insurance verification knowledge
    PREFERRED: - Epic EMR experience.
  • Required Education:
  • High School Diploma or equivalent.
  • Required
  • Radiology
  • Appointment Scheduling
  • Customer Service
  • Phone Call Handling
  • Additional
  • Pre-Certification Processes
  • Data Utilization
  • Technology Usage
  • Languages:    
  • English( Speak, Read, Write )
 
Why Should You Apply? #mcb
 
 

About the Company

I

ICONMA, LLC

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