Job Description
Job Title: Customer Experience Specialist
Location: Charleston, SC (onsite)
Hire Type: 6 month contract-to-hire
Hire Type: 6 month contract-to-hire
Target Pay Rate: $18.00 - $24.00/hour
Work Schedule: Monday-Friday | 8:00AM - 4:30PM
Benefits: PTO, paid holidays, BCBS medical plans, dental/vision plans, 401(k), & ESOP
Position Summary:
Our client is seeking a Customer Experience Specialist to provide exceptional support to customers through phone, email, and other communication channels. This individual will serve as a key point of contact, assisting customers with inquiries, order management, product documentation, and post-order support while delivering a high level of service in a fast-paced environment.
Key Responsibilities:
- Provide customer support via phone, email, and other communication channels.
- Listen to customer needs and deliver timely, accurate, and professional solutions.
- Investigate customer inquiries and determine the appropriate course of action.
- Participate in ongoing training related to products, processes, and compliance requirements.
- Provide customers with product documentation, including manuals, technical data sheets, quality certificates, and related materials.
- Assist domestic and international customers with product selection while identifying cross-selling and upselling opportunities.
- Process customer orders, quotations, and order modifications accurately and within established service metrics.
- Manage post-order support, including returns, order issues, complaints, shipment delays, and replacement requests, ensuring timely resolution.
- Support export compliance requirements and ensure transactions meet applicable regulations.
- Perform additional duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- 0–5 years of customer service, customer support, inside sales support, or related experience.
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Experience with ERP, AS400, CRM, or other customer/order management systems is a plus.
- Strong problem-solving and decision-making skills.
- Ability to quickly learn technical or scientific product information.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Team-oriented with a customer-first mindset and a strong attention to detail.
Preferred Experience:
- Experience supporting manufacturing, industrial, laboratory, scientific, or technical products is a plus.
- Familiarity with international order processing or export documentation is beneficial.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Numbers & Facts
| Location | Charleston, SC |
| Industry | Staffing/Employment Agencies |
| Salary | $18–$24 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1969 |
| Website | http://www.sterling-engineering.com |
About Company
Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:
- Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.
- Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.
Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.
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