Customer Service

Job Summary:

We're hiring motivated Customer Service Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working collaboratively to resolve past-due balances - all while delivering an exceptional customer experience.

Pay rate: $21 per hour

Start Date: April 27, 2026

Work Setting: Onsite at our Charlotte Call Center

What You'll Do:

• Connect with customers via inbound and outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit:

1+ year of customer service, collections, or call center experience

Strong attention to detail - you don't miss the small stuff

Confident negotiation skills with a solutions-focused mindset

Genuine empathy and professionalism in sensitive conversations

• Ability to stay calm, positive, and goal-driven, flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.