Key Responsibilities

• Act as a liaison between customers and the company, ensuring a positive customer experience
• Respond to all incoming customer inquiries and return calls promptly, even when service dates are unavailable
• Work closely with the customer service team to support daily operations
• Address and resolve customer questions, concerns, and complaints in a professional manner
• Escalate unresolved issues to management when necessary
• Document customer interactions, service requests, and complaints through detailed reports
• Meet with clients in person when they visit the facility
• Coordinate and manage the daily service calendar for three technicians
• Prepare all required paperwork for scheduled services
• Generate invoices for billable services in coordination with the accounting team and update Market Sharp system
• Communicate with the factory to ensure rework items and service products are ready as scheduled