Customer Service Clerk

Position Details

Position Information

Working Title of Vacant Position Customer Service Clerk Job Type Full Time Posting Type Public Number of Vacancies 1 Department PUBLIC UTILITIES Division PUB UTIL BUS/CUST SVC Requisition Number 2026293 Number of hours worked per week 40 Work Schedule

Monday thru Friday; 8:00 a.m. - 5:00 p.m.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA Position Driving Requirement N - Never Pay Grade GE02 Pay Basis Semi-Monthly Advertised Salary

Starting Range: $35,528-$52,848

• Starting salary commensurate with education and experience.

Job Description

Are you passionate about serving others and making a difference in your community? The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk I.

At the Department of Public Utilities, customer service is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, and provide support that helps ensure a positive customer experience. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.

What You'll Do

As a Customer Service Clerk I, you will:

• Assist customers in person and by phone with utility account inquiries and service requests.
• Provide information regarding utility billing, payments, services, and City policies and procedures.
• Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
• Enter, update, and maintain customer account information within the utility billing system.
• Prepare and maintain records, reports, and related documentation.
• Process incoming correspondence and route information as appropriate.
• Access available information sources to answer customer questions and provide assistance.
• Collaborate with team members and other City departments to provide excellent customer service.
• Perform related clerical and customer service duties as assigned.

What We're Looking For

The ideal candidate will possess:

• Strong customer service, communication, and interpersonal skills.
• Attention to detail and accuracy when handling account information and financial transactions.
• The ability to learn policies, procedures, and utility billing processes.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Experience working with computerized systems and standard office software.
• Previous customer service, cash handling, bookkeeping, or administrative support experience is preferred.
• A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.

The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.

SPECIAL REQUIREMENTS:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

• Previous Public Utilities customer service experience

Posting Detail Information

Job Open Date 06/24/2026 Job Close Date 07/01/2026 Open Continuous No Special Instructions to Applicants

Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.

Please read the following instructions to ensure successful submittal of your application. Applications are only accepted through the online job portal. Persons requiring accommodations, please contact City of Chesapeake's Human Resources Department at (757) 382-6492.

• Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
• Application questions marked with an *asterisk are required and must be answered in order to complete the application.

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Rarely- Less than 1 hour per week. Sitting Continuously- 2/3 or more of the time. Walking Rarely- Less than 1 hour per week. Lifting Rarely- Less than 1 hour per week. Lifting Amount Exerting up to 10 lbs Carrying Rarely- Less than 1 hour per week. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Occasionally- Up to 1/3 of the time. Kneeling Rarely- Less than 1 hour per week. Crouching Rarely- Less than 1 hour per week. Crawling Never- Never occurs. Bending Rarely- Less than 1 hour per week. Twisting Rarely- Less than 1 hour per week. Climbing Rarely- Less than 1 hour per week. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used

Computer, wireless headset, 10-key calculator, copier/fax machine

Protective Equipment Required

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust W = Several Times Per Week Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Rarely- Less than 1 hour per week. Frequent Change of Tasks Occasionally- Up to 1/3 of the time. Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Yes. All tasks as needed

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How many years of cash handling experience do you have with your current or previous employers? Please list this experience in the work history section of your application.

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • How many years of call center experience do you have?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • How many years of public utility experience do you have?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter of Recommendation