Accounts Receivable, Administrative Skills, Billing, Bookkeeping, Business Services, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Financial Transactions, Interpersonal Skills, Mail Processing, Multitasking, Organizational Skills, Record Keeping, Resolve Customer Issues, Stewardship, Transaction Processing/Management
Are you passionate about serving others and making a difference in your community? The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk I.
At the Department of Public Utilities, customerservice is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, and provide support that helps ensure a positive customer experience. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.
What You'll Do
As a Customer Service Clerk I, you will:
- Assist customers in person and by phone with utility account inquiries and service requests.
- Provide information regarding utility billing, payments, services, and City policies and procedures.
- Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
- Enter, update, and maintain customer account information within the utility billing system.
- Prepare and maintain records, reports, and related documentation.
- Process incoming correspondence and route information as appropriate.
- Access available information sources to answer customer questions and provide assistance.
- Collaborate with team members and other City departments to provide excellent customer service.
- Perform related clerical and customer service duties as assigned.
What We're Looking For
The ideal candidate will possess:- Strong customer service, communication, and interpersonal skills.
- Attention to detail and accuracy when handling account information and financial transactions.
- The ability to learn policies, procedures, and utility billing processes.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Experience working with computerized systems and standard office software.
- Previous customer service, cash handling, bookkeeping, or administrative support experience is preferred.
- A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
- Previous Public Utilities customer service experience