Customer Service Clerk II

Position Details

Position Information

Working Title of Vacant Position Customer Service Clerk II Job Type Full Time Posting Type City Employees Only Number of Vacancies 1 Department PUBLIC UTILITIES Division PUB UTIL BUS/CUST SVC Requisition Number 2026294 Number of hours worked per week 40 Work Schedule

Monday - Friday; 8:00 a.m. to 5:00 p.m.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA Position Driving Requirement N - Never Pay Grade GE03 Pay Basis Semi-Monthly Advertised Salary

Starting Range: $36,734-$54,642

• Starting salary commensurate with education and experience.

Job Description

Are you passionate about serving others and helping customers find solutions? The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk II.

At the Department of Public Utilities, customer service is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, evaluate account concerns, and help identify appropriate resolutions. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.

What You'll Do

As a Customer Service Clerk II, you will:

• Assist customers in person and by phone with utility account inquiries and service requests.
• Evaluate customer concerns and assist with determining appropriate account resolutions.
• Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
• Research meter readings, water consumption, billing activity, and account information to answer customer inquiries.
• Prepare, maintain, and update customer records, reports, and related documentation.
• Process incoming correspondence and maintain accurate account records within the utility billing system.
• Access and review available information sources to provide timely and accurate customer assistance.
• Balance account information, process payments, and perform related clerical and customer service duties.
• Collaborate with team members and other City departments to provide excellent customer service.

What We're Looking For

The ideal candidate will possess:

• Strong customer service, communication, and interpersonal skills.
• The ability to evaluate information and assist customers in resolving account concerns.
• Strong attention to detail and accuracy when handling financial transactions and account records.
• The ability to prioritize work and manage multiple tasks in a fast-paced environment.
• Experience working with computerized systems and standard office software.
• Experience in customer service, utility billing, bookkeeping, cash handling, or administrative support is preferred.
• A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.

The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.

SPECIAL REQUIREMENTS:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

Previous Public Utilities, customer service or call center experience

Posting Detail Information

Job Open Date 06/24/2026 Job Close Date 07/01/2026 Open Continuous No Special Instructions to Applicants

This position is currently open to City of Chesapeake employees, volunteers, temporary staff, and interns only.

Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.

Please read the following instructions to ensure successful submittal of your application. Applications are only accepted through the online job portal. Persons requiring accommodations, please contact City of Chesapeake's Human Resources Department at (757) 382-6492.

• Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
• Application questions marked with an *asterisk are required and must be answered in order to complete the application.

Failure to submit a complete application may result in loss of consideration.

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Occasionally- Up to 1/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Rarely- Less than 1 hour per week. Lifting Rarely- Less than 1 hour per week. Lifting Amount Exerting up to 10 lbs Carrying Rarely- Less than 1 hour per week. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Rarely- Less than 1 hour per week. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Occasionally- Up to 1/3 of the time. Kneeling N = Never Crouching Never- Never occurs. Crawling Never- Never occurs. Bending Never- Never occurs. Twisting N = Never Climbing Never- Never occurs. Balancing Never- Never occurs. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used

Computer, calculator, copy and fax machine, phone

Protective Equipment Required

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other N = Never If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust N = Never Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Rarely- Less than 1 hour per week. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time. Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time. Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time. Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other N = Never If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • This position is for City employees, volunteers, temporary workers, and interns only. Are you currently a City of Chesapeake employee, volunteer, temporary worker, or intern? This information will be verified. Please update your application accordingly.
• Yes
• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter of Recommendation