Accounts Receivable, Administrative Skills, Billing, Bookkeeping, Business Services, Call Centers, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Financial Transactions, Interpersonal Skills, Mail Processing, Multitasking, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Stewardship, Time Management, Track Customer Issues, Transaction Processing/Management
Are you passionate about serving others and helping customers find solutions? The City of Chesapeake Department of Public Utilities is seeking a customer-focused professional to join our Customer Service team as a Customer Service Clerk II.
At the Department of Public Utilities, customerservice is more than answering questions-it's helping residents and businesses access essential services that support their daily lives. In this role, you will assist customers with utility account inquiries, process account transactions, evaluate account concerns, and help identify appropriate resolutions. You'll be part of a team that values professionalism, collaboration, and service excellence while making a meaningful impact on the Chesapeake community.
What You'll Do
As a Customer Service Clerk II, you will:
- Assist customers in person and by phone with utility account inquiries and service requests.
- Evaluate customer concerns and assist with determining appropriate account resolutions.
- Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
- Research meter readings, water consumption, billing activity, and account information to answer customer inquiries.
- Prepare, maintain, and update customer records, reports, and related documentation.
- Process incoming correspondence and maintain accurate account records within the utility billing system.
- Access and review available information sources to provide timely and accurate customer assistance.
- Balance account information, process payments, and perform related clerical and customer service duties.
- Collaborate with team members and other City departments to provide excellent customer service.
What We're Looking For
The ideal candidate will possess:- Strong customer service, communication, and interpersonal skills.
- The ability to evaluate information and assist customers in resolving account concerns.
- Strong attention to detail and accuracy when handling financial transactions and account records.
- The ability to prioritize work and manage multiple tasks in a fast-paced environment.
- Experience working with computerized systems and standard office software.
- Experience in customer service, utility billing, bookkeeping, cash handling, or administrative support is preferred.
- A commitment to the City's C.A.R.E.S. values: Courteous, Attentive, Resourcefulness, Empowered, and Stewardship.
The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement. If you are committed to providing outstanding customer service and are looking for a rewarding career in public service, we invite you to apply today.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
Previous Public Utilities, customer service or call center experience