Since 1958, Quick Delivery Service, now a 3rd generation business, has been providing Local pickup and delivery and logistics services to the entire Gulf Coast. Our locations are strategically positioned in the key markets of the South Eastern Regions.
Mobile trucking company looking for a customer service clerk.
Schedule:
6-hour shift potential to go to full time
Monday to Friday
1100am – 0500pm
Responsibilities
Manage incoming phone calls
Tech intellect is a must (Microsoft 365)
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Answer Emails
Scheduling
Experience
Education: high school diploma or equivalent.
Must Have Tech Intellect
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and best practices
Customer Orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Skills
Communicative
Friendly
Ability to work with others
Dependable
Organized
Time management skills
Detail-oriented
Join us as we strive for excellence in our operations while providing top-notch service to our customers!