Customer Service & Client Relations Coordinator

This is a highly important role within our organization. The right person will be organized, personable, adaptable, and genuinely enjoy helping people. Because we are a small team, every team member has a meaningful impact on our success and company culture.

What You'll Do

Responsibilities include, but are not limited to:

• Answer incoming telephone calls and respond to customer inquiries
• Build and maintain strong relationships with customers
• Assist customers with service requests and scheduling needs
• Provide information regarding the Deaf and Hard of Hearing community and ADA-related service requirements
• Enter customer requests and scheduling details into our software platforms
• Maintain accurate customer and request records in internal databases
• Support recruiting efforts by entering request data for candidate sourcing in new geographic areas
• Obtain signed contracts and confirmations from customers
• Track and document customer communications and scheduling updates
• Coordinate internally with scheduling, recruiting, and leadership teams
• Help identify opportunities to strengthen customer retention and generate repeat business
• Provide a high level of professionalism, responsiveness, and follow-through

What We're Looking For

The ideal candidate is:

• Friendly, confident, and personable
• Organized and detail-oriented
• Comfortable speaking with customers on the phone throughout the day
• Able to manage multiple tasks and priorities in a fast-paced environment
• Flexible and willing to jump in where needed
• Self-motivated and dependable
• Strong in both written and verbal communication
• Skilled at building rapport and maintaining positive customer relationships
• Comfortable learning and using software systems and databases
• Professional while still warm and approachable

Because this role is heavily relationship-focused, we are especially looking for someone with natural people skills, charisma, and a customer-first mindset. Sales or client relationship experience is a strong plus, even though this is not a traditional sales position.

Preferred Qualifications

• Experience in customer service, client relations, scheduling, or administrative support
• Experience working in a small business environment
• Awareness of the Deaf and Hard of Hearing community
• Knowledge of American Sign Language (ASL) is a plus, but not required
• Familiarity with ADA-related communication accommodations is a plus

Why Join Us?

• Be part of a small, supportive team where your work truly matters
• Opportunity to help shape and grow a customer service department from the ground up
• Meaningful work supporting communication access nationwide
• Collaborative and flexible work environment
• Opportunity for long-term growth as the company continues to expand

We are a small but growing nationwide company providing services to the Deaf and Hard of Hearing community across the United States. Our team is close-knit, collaborative, flexible, and mission-driven. We are looking for the first dedicated Customer Service & Client Relations Coordinator to help us strengthen customer relationships, improve communication, and support our continued growth.