Customer Service Collections Associate (Remote Option After Training)
Pay: $17.00/hour Schedule: Full-time
Why You'll Want This Role
· Work-from-home option: After training and once you consistently meet performance expectations (KPIs), you can transition to fully remote work (typically around 45 days). Prefer the office? You can choose to remain onsite.
· Benefits package available: Medical, dental, vision, 401(k), and PTO
· Paid training provided
· Growth & advancement: Opportunities to develop and move up
About the Company: We are a professional accounts receivable management company committed to treating consumers with respect while delivering strong results. We're looking for a customer-focused, detail-oriented Collections Associate who can balance empathy with professionalism and help resolve accounts through clear communication and problem-solving.
What You'll Do
You'll work with consumers to resolve past-due accounts while providing a positive, solutions-based experience.
· Handle inbound and outbound calls regarding account balances and payment solutions
· Clearly explain account details while following compliance guidelines
· Negotiate and set up payment arrangements within approved parameters
· Document all account activity accurately in internal systems
· Resolve questions, disputes, and requests in a timely manner
· Maintain call quality, productivity, and performance expectations
· Follow all company policies and applicable state/federal regulations (including FDCPA and related compliance standards)
What We're Looking For
Required:
· Strong communication skills; comfortable on the phone and professional under pressure
· Customer service mindset with the ability to be firm, fair, and respectful
· Basic computer skills and ability to navigate multiple systems/screens
· Strong attention to detail and documentation habits
· Ability to handle sensitive conversations and maintain confidentiality
· Reliable attendance and punctuality
Preferred (not required):
· 6+ months experience in customer service, call center, collections, or financial services
· Bilingual skills a plus
Work Environment
· Fast-paced call center environment (training and coaching provided)
· Team-oriented culture with ongoing support
Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.