Customer Service/Collections Representative

Shermeta Law Group, PLLC
  • Auburn Hills, Michigan
  • Quick Apply
17 days ago

Job Description

Auburn Hills based law firm is looking for a detail-oriented and self-motivated individual with excellent communication skills for a customer service/collector position.  

Applicants will be required to place and receive collection telephone calls, evaluate accounts for legal action, skip trace and handle a wide variety of customer service call situations.  

Applicant Requirements:
  • Comfortable with PC based applications such as the Internet and an auto-dialer.
  • Excellent communication, analytical, and organizational skills.
  • Ability to maintain a professional tone during all call situations.
  • Desire to work and excel in a team environment.
  • Strong attention to detail.
  • Excellent data entry skills.
  • Excellent basic math skills.
  • Goal oriented.

Job Requirements:
  • Minimum experience preferred:  2+ years in Customer Service or collection type role.
  • High school diploma or GED required.

We currently offer the following for this position:
  • Competitive hourly wage.
  • Bonus program.

Equal Employment Opportunity: Our firm is committed to equal employment opportunity.

Drug Testing/Background Checks: Prior to hire a background check and drug test is required.

Benefits:
The Firm offers a competitive benefits package to all eligible employees including paid time off. Additional benefit information, including eligibility, may be further discussed during the interview process.

Voluntary Benefits:
  • Medical Insurance – Firm shares 51% of cost
  • Dental insurance
  • Vision Insurance
  • Disability Insurance
  • Voluntary Life Insurance
  • Free access to fitness center located within the building.

Additional Employee Benefits:
  • Free access to the on-premises state-of-the-art fitness center and fitness coach/coordinator.
  • Peer nomination programs known as GEM (Going the Extra Mile).
  • Periodic contests and events to show employee appreciation.
  • Monthly “Gimme a Break” raffle. Monthly free 1/2 paid day off to a random employee.
  • Shining Star Awards for doing an excellent job on a task.
  • Above contest awards (if not stated) are store, amazon, restaurant gift cards or paid time off.
  • Year end celebrations for staff with gift giveaways (most years).

Numbers & Facts

LocationAuburn Hills, Michigan

Skills

  • Analysis Skillsunmatched
  • Background Investigationunmatched
  • Coachingunmatched
  • Communication Skillsunmatched
  • Credit and Collectionsunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Detail Orientedunmatched
  • Equal Employment Opportunity (EEO)unmatched
  • Fitnessunmatched
  • Health Insuranceunmatched
  • High School Diplomaunmatched
  • Legalunmatched
  • Life Insuranceunmatched
  • Mathematicsunmatched
  • Organizational Skillsunmatched
  • Team Playerunmatched
  • Vision Planunmatched

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