Customer Service

Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner

Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates

Research and resolve customer concerns while delivering a positive customer experience

Accurately document all customer interactions and maintain detailed notes in internal systems

Follow established scripts, workflows, and procedures to ensure compliance and consistency

Meet or exceed quality, productivity, and attendance standards

Escalate complex or unresolved issues to appropriate teams when necessary

Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines

High school diploma or equivalent required

Previous customer service, call center, healthcare, or insurance experience preferred

Strong verbal and written communication skills with a customer-first mindset

Ability to navigate multiple computer systems while on active calls

Detail-oriented, organized, and able to manage time effectively

Dependable with strong attendance and punctuality

Ability to remain calm, professional, and solution-focused in high-volume or challenging situations

Fast-paced call center or office setting

Structured training provided

Team-oriented environment with ongoing support

If you are looking for a stable customer service opportunity with competitive pay and multiple shift options, we encourage you to apply today.