Minutemen Staffing if looking for an experienced Customer Service Coordinator, Hours 8am-430pm MONDAY-FRIDAY PAY IS $18-20 BASED ON EXPERIENCE.Job Summary:The Customer Care Coordinator is responsible for delivering excellent customer service by managing inquiries, resolving issues, and coordinating with internal teams. This role ensures a positive customer experience and helps maintain strong customer relationships.Key Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, or chatRespond promptly to customer questions, concerns, and complaintsResolve issues efficiently or escalate them to the appropriate departmentMaintain accurate records of customer interactions using CRM systems (e.g., Salesforce CRM or Zendesk)Coordinate with internal teams (sales, operations, billing, etc.) to ensure timely solutionsFollow up with customers to confirm issue resolution and satisfactionIdentify recurring issues and suggest improvements to processesAssist with administrative tasks related to customer supportRequired Qualifications: High school diploma or equivalent (Associates or Bachelors degree preferred)13 years of customer service or administrative experienceStrong communication and interpersonal skillsGood organizational and multitasking abilitiesBasic computer proficiency (Microsoft Office, CRM tools)Preferred Skills: Experience with customer service software (e.g., Zendesk)Problem-solving and conflict resolution skillsAttention to detailAbility to work in a fast-paced environmentTeam-oriented mindset#MMSOHMinutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.