Customer Service Concierge – Chicago, ILDepartment: OperationsReports To: Corporate Operations ManagerEmployment Type: Full-TimeMain FunctionThe Customer Service Concierge (CSC) has a primary goal of providing white glove service to Accessa's customers. The CSC manages the entire order entry and management process, including answering all customer questions and providing follow-up to deliver on the utmost expectations.The perfect fit of a Customer Service Concierge:You exude warmth, energy, and charisma, and have a passion for helping people.You thrive on the unexpected and perform patiently under stress and pressure.You nurture and help build upon all customer relationships.Specific Duties:Manage incoming phone calls, emails, faxesSales order entry and managementInvestigate customer complaintsMaintain new color match log and processFile and maintain closed sales order and correspondence filesProvide internal sales support to outside sales teamOther duties in support of branch operationsBenefits Include but Not Limited To:Paid Vacation, PTO, Holidays, & Birthday Day Off (27.5 paid days off in first full calendar year)#J-18808-Ljbffr