Analysis Skills, Billing, Calendar Management, Coaching, Communication Skills, Consulting, Customer Support/Service, Data Quality, Establish Priorities, Healthcare, High School Diploma, Insurance, Medical Billing, Medical Records, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Time Management, Writing Skills
Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice.
Responsibilities:
- Respond to patient inquiries via phone, email, and in-person
- Schedule appointments and manage the appointment calendar
- Assist patients with billing and insurance questions
- Handle patient feedback and resolve any issues in a timely manner
- Maintain patient records and ensure accuracy of information
- Must be able to provide personable, friendly "World Class" customer service to internal and external customers
- Coach and provide valuable feedback to team members, fostering their professional growth
- Formulate, articulate, and prioritize project activities, ensuring clarity and alignment
- Develop well-founded conclusions and recommendations based on thorough analysis
- Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization
Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!